fe33's Privacy Policy

Information Collection

fe33 collects your information in the following ways. We only collect information that is necessary to provide and improve our services.

1.1 Information collected at registration:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address and country
• Identity document details (such as national ID number — as part of the KYC process)
• Preferred payment method (bKash, Nagad, Rocket, bank transfer)

1.2 Automatically collected information:

• IP address and device type
• Browser information and operating system
• Date and time of site access
• Pages visited and features used
• Referral source (how you arrived at our site)

1.3 Transaction-related information:

• Deposit and withdrawal amounts and dates
• Partial payment method details (full account numbers are never stored)
• Bonus and promotion usage history
• Gaming activity information (betting history, win and loss records)

Purpose of Data Use

fe33 uses the information it collects for the following legitimate purposes. We never use your information for unauthorised or unnecessary purposes.

• Account management: Confirming registration, verifying identity, and keeping your account secure.
• Service delivery: Processing deposits and withdrawals, providing gaming services, and awarding bonuses.
• Customer support: Resolving issues and providing assistance via 24/7 live chat.
• Fraud prevention: Detecting suspicious activity and keeping accounts secure.
• Regulatory compliance: Meeting Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.
• Service improvement: Analysing our platform and gaming experience to make further improvements.
• Communication: Sending important account-related notifications and security alerts.
• Responsible gaming: Identifying potentially problem gambling behaviour and providing support.

Cookies and Tracking Technologies

fe33 uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small data files stored on your device.

Types of cookies we use:

• Essential cookies: Essential for maintaining login status, ensuring security, and the basic functionality of the site. These cookies cannot be disabled.
• Functionality cookies: Used to remember your preferences and settings (such as language preference).
• Analytics cookies: Collect usage statistics for our site, which help us improve our services. This data is generally anonymous.
• Session cookies: Automatically deleted as soon as you close your browser.

You can manage cookies by changing your browser settings. However, disabling cookies may mean that some features of the site do not work correctly.

Sharing Information with Third Parties

fe33 does not sell, rent, or exchange your personal information. However, in the following limited circumstances we may share your information with specific third parties:

• Payment processors: Necessary information is shared to complete transactions via payment methods such as bKash, Nagad, Rocket, and bank transfer. These providers are bound by their own privacy policies.
• Technology service providers: Trusted technology partners who assist in operating our platform, working under strict confidentiality agreements.
• Legal authorities: Information may be provided to competent authorities when required by court order, legal obligation, or fraud investigation.
• Business restructuring: In the event of a company merger or acquisition, your information may be transferred to the new owner — however, the same standards set out in this Policy will be maintained.

Data Security Measures

fe33 uses industry-standard security technologies and practices to keep your information secure. Our security framework consists of the following layers:

• SSL/TLS encryption: All data transfers between your browser and our servers are protected by SSL encryption.
• Data encryption: Sensitive information such as passwords and financial data is stored in encrypted format.
• Firewall and security monitoring: Our servers are protected by advanced firewalls and 24/7 security monitoring.
• Two-factor authentication: The option to enable two-factor authentication is provided as an additional security layer for your account.
• Access controls: Only authorised personnel can access your information, and strict access control policies are followed.
• Regular security audits: Regular security testing and vulnerability assessments are conducted on our systems.

Please keep in mind, however, that no data transmission over the internet is completely secure. While we put in place the highest level of protection, it is not possible to guarantee 100% security.

Data Retention Period

fe33 does not retain your information for longer than necessary. The retention period depends on the type and purpose of the information:

• Active account information: All necessary information is retained for as long as your account remains active.
• Transaction records: Financial transaction information is retained for a specified period after account closure in accordance with legal and regulatory requirements.
• KYC documents: Identity verification documents are retained in accordance with applicable regulations.
• After account closure: When an account is closed, personal information is securely deleted, although some information may need to be retained for a defined period due to legal obligations.
• Marketing information: If you ask to stop receiving marketing communications, we will do so immediately and delete the related information.

Your Rights

As a user of fe33, you have the following rights regarding your personal information:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: If your information is incorrect or incomplete, you may request that it be corrected.
• Right to erasure: In certain circumstances you may request that your information be deleted (however, where legal obligations exist, complete deletion may not be possible).
• Right to restrict processing: In certain circumstances you may request that the processing of your information be restricted.
• Right to data portability: You may request to receive your information in a structured, machine-readable format.
• Right to object: You may object to the use of your information for a specific purpose.
• Right to withdraw consent: Where the processing of your information is based on your consent, you may withdraw that consent at any time.

Protection of Minors

fe33 strictly does not provide services to anyone under the age of 21. We do not knowingly collect information from any minor.

• An age verification process is followed at the time of registration.
• Our KYC process ensures that the user is 21 years of age or older.
• If we become aware that a minor is using our services, the relevant account will be closed immediately and any collected information will be securely deleted.
• If a parent or guardian becomes aware that their child has used our site, please contact [email protected] immediately.

Changes to the Privacy Policy

fe33 reserves the right to amend and update this Privacy Policy as needed. In the event of a policy change, we will take the following steps:

• The revised policy will be published on this page and the "Last Updated" date at the top of the page will be changed.
• For significant changes, registered users will be notified by email.
• Continuing to use our services after the updated policy has been published will be considered your agreement to the new policy.
• If you do not agree to the new policy, you may close your account, in which case we will process your information accordingly.

We recommend that you visit this page regularly and stay informed about any changes to the privacy policy.

Contact

For any questions, comments, or requests regarding this Privacy Policy, please get in touch with us. Our data protection team is ready to assist with all your enquiries.

• Email: [email protected]
• Live Chat: 24/7 live chat support available in Bengali
• Response Time: We try to respond as quickly as possible to requests regarding personal information